Shipping & Return Policy

Shipping Information:

Le15 Patisserie Pvt. Ltd produces all its products at the Central Kitchen facility in Mumbai.

Creating Shippable Products

Our macaron recipe has been developed such that it is fit to ship and has a shelf life of 5-6 days from shipping when stored in the appropriate guided conditions. Our macaron recipe has been tested under a variety of temperature, humidity & pressure conditions for over 6 months.

Packaging Perishable Products

Our macarons are packed in sealed blister packs which are custom designed to the shape of the delicate macarons. We package our blister packs in insulated envelopes with ice-packs for all our shipments. All our packaging material is of A grade quality to ensure there is no compromise to the flavour, texture and quality of our product.  We have undertaken over 6 months of R&D to ensure that the macarons taste and quality experience you get when it is shipped is the same as you do in our Mumbai outlets.

Shipping The Macarons

The Customer must select the delivery date at the time of order which must be a minimum of 24 hours from the time of order. Our logistics are handled by Bombax Courier Services who will be transporting it from Mumbai to your city by air. Shipping charges are Rs. 300 on every order to Bangalore and Pune and Rs.200 or Rs. 350 depending on your location in Mumbai .

Placing Your Order

You must place an order 48 hours in advance of the date you want your box of macarons delivered.

Once your order is placed, you will receive an Order Received email

Once your order is received by us, we will confirm the order by phone.

Once your order is confirmed by us, you will receive an Order Confirmation email. Please note that in the event your order has not been confirmed and there is no Order Confirmation mail received, your order will not be processed & dispatched. In the event the customer is unavailable to confirm the order over the phone, our Customer Care team will re-attempt via text and via email. In the event the customer does not confirm in any manner, the order will be deemed as cancelled and an Order Cancellation mail will be sent to the customer.

Once your order is confirmed and you product has been dispatched, we will send you an Order Dispatch email.

Once your order has been delivered, we will send a Delivery Confirmation email, asking for your feedback.

If you have any questions about the status of your order or information on how to track your order you can send an email on orderonline@le15.com or call on

Cancellations:

We are trying our best to offer a service of 24 hours turnaround for our macarons.

If you wish to cancel your order for any reason, you must notify us by 9 AM the day before the order is due to be delivered (24 hours before delivery date). i.e. if you placed an order with the delivery date of 20th June, you must ensure the cancellation mail is sent prior to 9am on 19th June for us to process said cancellation.

A refund will be made in the form of store credit and processed after confirmation of cancellation.

Damaged/ Incorrect Orders:

We do hope that you will be pleased with your purchase. However, if upon delivery the macarons are damaged (crushed, chipped or broken), different from the one you have ordered (different flavor), or incomplete (if something is missed out) when you receive it, please notify us immediately for investigation by sending an email at orderonline@le15.com or calling us on 9800000; if found to be the case, we will credit your purchase in the form of store credit.

We will not be liable to you in respect of any complaint concerning any aspect of the received macarons which is not raised by you within 24 hours of delivery by us. Any extra information requested by our Customer Care team, that is required to substantiate a complaint, must be sent within 72 hours from the reporting of the issue.

Subject to our report on the claimed damage and the Terms and Conditions, we will offer you a gesture of good will, or either part or full credit for the price you paid as store credit for the damaged/incorrect macarons together with the delivery charge.

No refund policy:

All our macarons are made and packed with extreme care in blister packs to make sure you receive them in their best condition. In case of incorrect orders or any damages caused to your macarons, we can provide refund only in the form of store credit. No monetary refund will be provided.

Disclaimers:

Colors

We have made every effort to display as accurately as possible the colours of our macarons that appear on our website and also to ensure that the colours on screen are as close as possible to the colours of the actual macarons. However, the colour of the actual macarons you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the macarons on delivery and we cannot accept the return of any macaron because it does not match the colour you were expecting from viewing your screen display.

Taste

All our macarons are developed by rigorous research and development and continuously tested for the perfect flavor to appeal our customers. Since taste is usually a subjective, we cannot accept returns or provide refunds merely because you do not like the taste of a particular macaron.

Chipping/ Physical Damage

We make sure that all the macarons are perfectly checked for chipping or damages before they are dispatched from our Central Kitchen. We do not claim responsibility or provide refund if the macarons are chipped or damaged during delivery.